Terms and Conditions newtiwn — The Complete Guide for All Platform Members

Welcome to newtiwn. By accessing, registering for, or using any service provided by the newtiwn platform, you hereby acknowledge that you have read, understood, and agreed to be bound by all Terms and Conditions contained in this document.

These Terms and Conditions constitute a legally binding agreement between you ("Member") and newtiwn ("Platform"). If you do not agree with any part of these terms, you are not permitted to use newtiwn's services.

Newtiwn reserves the right to amend, update, or replace these terms at any time without prior notice. You are responsible for reviewing this page periodically to ensure you are always aware of the latest applicable terms.

To register and use newtiwn's services, you must meet the following requirements:

• Aged 18 years and above at the time of registration and during use of the platform
• Residing in a region where access to the newtiwn platform is permitted under local law
• Not listed on any self-exclusion or prohibition list enforced by the relevant authority
• Acting on your own behalf and not as an agent or representative of a third party
• Have never had a newtiwn account previously closed due to fraud or abuse

Each member is only permitted to hold one active account at newtiwn. Holding more than one account is a serious breach of terms and may result in the closure of all related accounts along with forfeiture of the total balance.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as stated on your identity card or passport
• Exact date of birth
• An active and reachable email address
• A mobile phone number registered in your name

Newtiwn implements an identity verification process (KYC) as part of our commitment to security and compliance. You may be asked to upload a copy of your identification document before your first withdrawal is processed. The KYC process is an industry standard designed to protect your account from unauthorised access.

Newtiwn accepts deposits via a range of secure and integrated payment methods including FPX, DuitNow, Touch 'n Go, e-wallets, and bank transfers. All deposits are processed using high-grade SSL encryption to ensure the security of your transactions.

Deposit-related terms:

• The minimum deposit is RM 20 per transaction unless otherwise stated in a specific promotion
• All deposits must be made from an account or payment instrument registered in your own name
• Third-party deposits — meaning deposits made from another person's account — are strictly prohibited
• Newtiwn is not responsible for any fees charged by your bank or payment provider
• Deposited funds must be used for gaming purposes only and may not be transferred to third parties

If there are any issues with a deposit not being credited within the expected timeframe, please contact the newtiwn support team with proof of transaction for prompt investigation.

Withdrawals on newtiwn are processed to Malaysian bank accounts registered in the member's name. newtiwn does not process withdrawals to third-party accounts under any circumstances.

Withdrawal terms:

• Minimum withdrawal is RM 50 per transaction unless otherwise stated
• Identity verification (KYC) must be completed before the first withdrawal can be processed
• Any bonus received must meet the specified rollover requirement before the associated withdrawal can be approved
• Standard processing time is 1–3 business days; VIP members enjoy faster withdrawals
• Newtiwn reserves the right to request additional documents for high-value withdrawals for compliance purposes

Newtiwn offers a variety of bonuses and promotions from time to time. Each bonus has specific terms that must be met. The following are general terms applicable to all bonuses:

• Each bonus may only be claimed once unless otherwise stated
• Bonuses carry rollover conditions (wagering requirements) that must be met before withdrawals are permitted
• Rollover requirements are typically between 5x and 30x the bonus value, depending on the promotion type
• Games eligible to fulfill rollover requirements are subject to their respective promotion rules
• Bonuses are non-transferable between accounts and cannot be directly converted to cash
• Newtiwn reserves the right to void any bonus and associated wins if the bonus terms are found to have been violated

All games on newtiwn — including slots, live casino, fish shooting, and sports betting — are operated using a fair and transparent system. The RTP value for each game is set by the respective game provider and independently certified.

General game rules:

• Game results generated by the system are final and cannot be disputed unless there is clear evidence of a technical failure
• In the event of a technical disruption during a game session, any incomplete rounds will be voided and the wagered amount returned to the account balance
• The use of automated software (bots), artificial intelligence systems, or any unfair methods of play is strictly prohibited
• Collusion between players to manipulate Live Casino game outcomes is a serious violation
• Newtiwn reserves the right to void wins generated through the exploitation of technical bugs or unintended system vulnerabilities

Newtiwn is committed to promoting responsible gaming. We provide a range of self-control tools that members can use to manage their playing habits:

• Deposit limits — set daily, weekly, or monthly deposit limits according to your means
• Play time limits — limit your daily gaming session duration
• Temporary Break — take a break from playing for 24 hours, 7 days, or 30 days as needed
• Self-Exclusion — exclude yourself from the platform for a longer period if required

If you find that your gaming activity is starting to negatively affect your daily life, finances, or personal relationships, please seek help immediately. newtiwn encourages all members to play within healthy and enjoyable limits.

For more information on responsible gaming and available self-control tools, please visit the Responsible Gaming page.

You are solely responsible for maintaining the confidentiality of your newtiwn account password and login credentials. newtiwn shall not be liable for any losses arising from unauthorized access to your account due to your own negligence.

• Never share your account password with anyone, including family members
• Use a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols
• Log out of your account after each session, especially on shared devices
• Report any suspected suspicious activity on your account to the support team immediately
• Do not click on links from unknown sources claiming to be associated with newtiwn

Newtiwn reserves the right to suspend or close a member's account without prior notice in the event of a terms violation, including but not limited to:

• Providing false information during registration or the KYC process
• Holding more than one active account
• Abusing bonuses or promotions
• Using automated software or unauthorized methods to play
• Financial fraud or money laundering
• Bullying or threatening behavior toward other players or newtiwn staff

Members who wish to voluntarily close their account may do so by contacting our support team. Any valid account balance will be returned upon completion of the required verification process.

Newtiwn reserves the right to amend these Terms and Conditions at any time. Amendments take effect immediately upon posting on this page. We will endeavour to notify members of significant changes via platform notifications or email, but you remain responsible for reviewing this page periodically.

If you do not agree with the amendments made, you have the right to close your account and withdraw your eligible balance. Continued use of the platform after the effective date of the amended terms is considered acceptance of those terms.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of newtiwn's services, please contact our support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week through the newtiwn platform
• Email: [email protected] (response within 24 hours)

Our experienced and friendly team is ready to assist you in both Malay and English. We strive to resolve every inquiry and complaint quickly, fairly, and transparently.