Your privacy is our priority. This document explains in detail how newtiwn collects, stores, uses, and protects your personal data — in compliance with applicable data protection laws in Malaysia.
Welcome to the newtiwn Privacy Policy. This document outlines the privacy practices adopted by newtiwn ("we", "Platform") in handling the personal information of members ("you") who use our gaming platform at newtiwn.net.
Newtiwn is committed to protecting every member's privacy. We take this responsibility seriously and ensure that all data you share with us is handled with care, kept secure, and used only for the purposes stated in this document.
This Privacy Policy applies to all information collected through the newtiwn website, mobile app, customer support services, and all other communication channels related to our platform.
Important: By registering and using newtiwn's services, you agree to the terms of this Privacy Policy. If you do not agree, please stop using the platform and contact us to close your account.
Newtiwn collects various types of personal data depending on your interactions with the platform. The following are the categories of data we collect:
| Data Category | Sample Information | Collection Methods |
|---|---|---|
| Identity Information | Full name, date of birth, IC/passport number | Registration form, KYC |
| Contact Information | Email, phone number, address | Account registration |
| Financial Information | Bank account number, transaction records | Deposit & Withdrawal |
| Usage Data | Game logs, betting history, active sessions | Automated platform activity |
| Technical Data | IP address, device type, browser, OS | Automated server logs |
| Communication Data | Live chat records, support emails | Customer support interactions |
We only collect data that is strictly necessary for platform operations and legal compliance. We do not collect irrelevant or excessive information beyond what the service requires.
Newtiwn uses your personal data solely for legitimate, pre-stated purposes. The following are the primary purposes for which your data is processed:
Marketing Consent: newtiwn only sends promotional communications to members who have given their consent. You may withdraw this consent at any time through your account settings.
Your data security is newtiwn's top priority. We implement a range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, modification, or destruction.
Security measures we have in place:
Data retention period: newtiwn retains your personal data for as long as your account is active or as long as necessary for the purposes stated in this policy. Following account closure, certain data may be retained for a period prescribed by law (typically 5–7 years) for compliance and audit purposes.
Newtiwn does not sell, rent, or trade your personal data to any third party for marketing purposes or commercial gain. Your data is only shared in the following limited situations:
Fraud Warning: newtiwn will never ask for your password or sensitive financial information via email, SMS, or phone call. Please report any such communication to our security team immediately.
Newtiwn uses cookies and similar tracking technologies to enhance your experience on the platform. The following types of cookies are used:
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the newtiwn platform.
The Know Your Customer (KYC) process is an industry-standard requirement implemented by newtiwn to ensure member safety and compliance with applicable anti-money laundering laws.
Documents that may be requested during the KYC process:
KYC Document Security: All documents uploaded for KYC are stored in an encrypted environment and accessed only by trained, licensed verification personnel. Your documents will not be shared with any third party except authorized regulatory bodies.
Newtiwn respects the privacy rights of every member. You have the following rights regarding the personal data we hold about you:
You have the right to request a copy of the personal data we hold about you at any time.
If the data we hold is inaccurate or outdated, you have the right to request immediate correction.
Under certain circumstances, you may request the deletion of your personal data — subject to legal retention requirements.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your personal data in a machine-readable format for transfer to another provider.
Where processing is based on consent, you may withdraw that consent at any time without affecting any processing carried out prior to withdrawal.
How to Submit a Request: To submit any request related to your privacy rights, contact the newtiwn support team via live chat or email. We will process your request within 30 working days.
Newtiwn is a gaming platform intended for individuals aged 18 years and above only. We do not target or intentionally collect personal data from children or minors under 18 years of age.
Should we discover that personal data of an individual under 18 years of age has been collected unintentionally, we will take immediate action to delete that data and close the associated account.
Parent/Guardian Notification: If you believe your child under the age of 18 has registered an account at newtiwn, please contact us immediately. We will investigate and take appropriate action without delay.
Newtiwn reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. The "Updated" date at the top of this document indicates when the latest revision takes effect.
For any material and significant changes to how we handle your personal data, newtiwn will notify you through:
Continued use of the newtiwn platform after changes take effect constitutes your acceptance of the amended Privacy Policy. We encourage you to review this page periodically.
If you have any enquiries, concerns, or complaints about how newtiwn handles your personal data, or if you wish to submit a privacy rights request, please contact us through the following channels:
We are committed to resolving all privacy-related queries and complaints promptly, transparently, and fairly. Data rights requests are processed within 30 business days from the date of receipt.
Unsatisfied Complainants: If you are not satisfied with our response to your privacy complaint, you have the right to refer the matter to the relevant data protection authority under applicable Malaysian law.
Six concrete actions we take every day to ensure your privacy and data security are protected.
All data transmitted between your device and newtiwn servers is protected with 256-bit TLS encryption — the same encryption technology used by leading financial institutions.
Our identity verification process uses a certified KYC platform. Your documents are processed in an encrypted environment and are not retained longer than necessary.
Newtiwn has never and will never sell your personal data to any party for marketing purposes or commercial gain. Your data is not a commodity to us.
Newtiwn's security system continuously monitors for cyber threats. Any suspicious activity is detected and acted upon immediately to protect your account and data.
Submitting a data rights request to newtiwn is straightforward. You can reach us via live chat or email and we will process your request within 30 business days.
Newtiwn undergoes regular security and compliance audits conducted by independent firms — ensuring our privacy practices consistently meet the latest industry standards.
With robust data security and a transparent privacy policy, you can focus on what matters most — an exciting gaming experience. Join over 500,000 members who already trust newtiwn.